MAPP-Net is excited to offer expanded services through the Access Line.
The MAPP-Net Access Line connects rural healthcare providers with mental health professionals for consultation during daytime business hours. The Access Line is grant-funded and there is no cost for this service.
Take advantage of MAPP-Net’s Access Line and training opportunities and Enroll Today
Provider-to-Child and Adolescent Psychiatrist Consultation
Available to Advanced Practice Providers (i.e. MD, DO, NP, PA) providing mental health services to adolescents 0-21 years in age. The MAPP-Net Access Line connects rural healthcare providers in Montana with a Child and Adolescent Psychiatrist.
- Psychiatric Consultation
- Treatment Recommendations
- Medication Review and Management
- Recommended Screenings
Behavioral Health Professionals
NOW AVAILABLE to behavioral health professionals (i.e LCSW, MSW, LCPC, LAC, PhD) who offer mental health care services to youth, ages 0-21. Calling the Access Line will connect you with an experienced LCSW who will provide professional consultation regarding your youth patients with mental health care needs, including but not limited to:
- Therapy Recommendations
- Trauma-Informed Care
- Therapy Modalities
- Behavioral and Emotional Support Options and Guidance
- Road Map/Plan for Care
MAPP-Net Care Coordinator
NOW AVAILABLE! MAPP-Net is excited to announce the addition of a Care Coordinator to our team. The MAPP-Net Care Coordinator is available to help you connect your patients, ages 0-21, to needed mental health and social services, including but not limited to:
Recommendations to substance use and mental health treatment programming
- Recommendations on facilities, including links and contacts for admissions
- Provide information regarding what records the referring provider may need to provide to the treatment agency
- Connection to self-help services and/or peer support
- Connection to legal aid services
- Connection to social services programs who offer assistance completing applications and scheduling interviews for housing, food stamps, financial assistance, employment, childcare, help with scheduling/tracking appointments, etc.
Provider, Behavioral Health and Care Coordination Consultations can be accessed 2 ways:
Provider calls through the Access Line number will be returned within 30 minutes.
Behavioral Health Professional, Care Coordinator calls and all online requests will be returned within 24-48 business hours.
These services are not designed for emergency use. If you or your patient need emergent services please contact 911 or your local emergency room.
How to Participate
In order to utilize the Access Line, Primary Care Providers and Behavioral Health Professionals can call the toll-free phone number (844)922-6277 Monday through Friday between 8:30am -4:30pm or complete an online request form.
Callers will be asked a few brief questions to identify the nature of the call and to collect key points about the patient.
The collected information will be forwarded to a Child and Adolescent Psychiatrist, LCSW or Care Coordinator, respectively. Primary Care Providers will receive a call from the child and adolescent psychiatrist within 30 minutes. Behavioral Health Professional, Care Coordination and ALL online requests will receive a call back in 24-48 business hours.
Hear what Jenny Morgan, LCSW with the Integrated Health Program at Beartooth Health Clinic in Red Lodge, has to say about her experience with the Access Line.
The intent of the Access Line is to provide peer-to-peer support to Primary Care Physicians and Advanced Practice Providers (NPs and PAs) when questions arise regarding best care for children and adolescents with mental health concerns. To accomplish this, the MAPP-Net Access Line provides access to telephone consultation from Monday – Friday, 8:30-4:30, excluding holidays and other posted non-service days.
To prevent misunderstandings:
- By accessing the MAPP-Access Line, you automatically become enrolled in this free service.
- When the Primary Care Provider or Advanced Practice Provider phones the toll-free number, a Call Center Operator will ask questions to capture some baseline data, determine the general nature of the concern and to verify the best call-back number. This information will be passed on to the Psychiatrist. The Psychiatrist will place a return call to initiate the consultation and it is our goal to return each call within 30 minutes.
- The peer-to-peer support provided by the MAPP-Net Access Line is educational and supportive in nature. The Psychiatrist will not request identifying information about the child and may respond to your questions with “in cases such as these” or “best practice suggests…” This is not to be evasive, but our Psychiatrist has not evaluated this patient and is not providing patient care. The Psychiatrist may also direct the originator to the Mental Health Directory or to other helpful resources listed on our website http://www.MAPP-Net.org.
- The MAPP-Net Access Line is not designed for emergency referrals, ongoing treatment or management of a patient already under the care of a Billings Clinic Psychiatrist. In those cases, the consultation will cease, and a referral will be made to the appropriate medical provider or on-call emergency physician.
- At the completion of the call, a brief summary will be sent to the referring Primary Care Provider or Advanced Practice Provider. The summary may contain a link to an optional satisfaction survey. There will be no further written communication and there will be no treatment note in the Electronic Medical Record for this peer-to-peer education and support consultation.
For questions and information about utilizing the Access Line, please contact Kim Hart (see contact information at right or below).