The Access Line connects Primary Care Providers in rural areas with a Child and Adolescent Psychiatrist for consultation during business hours. The Access Line is grant-funded and there is no cost for this service. The Access Line is open to all clinicians treating children and adolescents in rural Montana.
How to Participate
In order to utilize the Access Line, Primary Care Providers can call the toll-free phone number (844) 922-6277 Monday through Friday between 8:30am – 4:30pm. Providers will be asked a few brief questions to identify the nature of the call and to collect key points about the patient. The collected information will be forwarded to a Child and Adolescent Psychiatrist who will then call the Primary Care Provider back within 30 minutes to provide free consultation about the previously identified patient.
The intent of the Access Line is to provide peer-to-peer support to Primary Care Physicians and Advanced Practice Providers (NPs and PAs) when questions arise regarding best care for children and adolescents with mental health concerns. To accomplish this, the MAPP-Net Access Line provides access to telephone consultation from Monday – Friday, 8:30-4:30, excluding holidays and other posted non-service days.
To prevent misunderstandings:
- By accessing the MAPP-Access Line, you automatically become enrolled in this free service.
- When the Primary Care Provider or Advanced Practice Provider phones the toll-free number, a Call Center Operator will ask questions to capture some baseline data, determine the general nature of the concern and to verify the best call-back number. This information will be passed on to the Psychiatrist. The Psychiatrist will place a return call to initiate the consultation and it is our goal to return each call within 30 minutes.
- The peer-to-peer support provided by the MAPP-Net Access Line is educational and supportive in nature. The Psychiatrist will not request identifying information about the child and may respond to your questions with “in cases such as these” or “best practice suggests…” This is not to be evasive, but our Psychiatrist has not evaluated this patient and is not providing patient care. The Psychiatrist may also direct the originator to the Mental Health Directory or to other helpful resources listed on our website http://www.MAPP-Net.org.
- The MAPP-Net Access Line is not designed for emergency referrals, ongoing treatment or management of a patient already under the care of a Billings Clinic Psychiatrist. In those cases, the consultation will cease, and a referral will be made to the appropriate medical provider or on-call emergency physician.
- At the completion of the call, a brief summary will be sent to the referring Primary Care Provider or Advanced Practice Provider. The summary may contain a link to an optional satisfaction survey. There will be no further written communication and there will be no treatment note in the Electronic Medical Record for this peer-to-peer education and support consultation.
For questions and information about utilizing the Access Line, please contact Kim Hart (see contact information at right or below).